Returned items should be unused and must be returned in original, unopened, packaging with any enclosed documentation..

Please note, Eligibility for Returns

In order to be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and in the same packaging as when it was received.
• The return request must be initiated within 14 days of the delivery date.
• Proof of purchase, such as the order number or receipt, must be provided.
• You must notify us by email that you wish to return the product/s.
• Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
• The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.
• We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy                                (excluding the original delivery charges).
• Where you return a product in contravention of this policy, we reserve the right to:​

Non-Returnable Items.

While we strive to accommodate all returns, there are certain items that are non-returnable. These include:

• Custom-made or personalized items
• Any Clearance or sale items
• Items that have been assembled or modified

Retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

Contact Us.

If you have any further questions or concerns regarding our return policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with your Elegance Furniture & Wholesalers.